okjili Privacy Policy – How We Protect Your Data

1. Introduction

okjili ("we", "us", "our") operates the online gaming platform at okjili.vu. This Privacy Policy explains how we collect, use, store, and protect the personal information of players and visitors ("you") who use our platform. It applies to all users of the okjili website and the okjili mobile application.

We take your privacy seriously. This policy is written in plain English so that every Filipino player can understand exactly how their data is handled — without needing to wade through legal jargon. If you have questions about anything here, our support team is available 24/7 at [email protected].

2. Information We Collect

We collect personal information in two main ways: information you provide directly when using the platform, and information gathered automatically as you use our services.

Information you provide directly:

• Full legal name, date of birth, and gender (collected during registration)
• Contact details including your mobile number and email address
• Residential address (required for identity verification)
• Government-issued ID documents submitted during KYC verification
• Payment information such as your registered bank account or e-wallet details used for deposits and withdrawals in Philippine Peso
• Any communications you send to our support team

Information collected automatically:

• Your IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the platform
• Session data, login timestamps, and gameplay activity logs
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account management: to create and maintain your okjili account, verify your identity, and process your deposits and withdrawals.
• Platform operations: to deliver the games, services, and features you use, including live casino, slots, and fish games.
• Security and fraud prevention: to detect and prevent fraudulent activity, protect against unauthorised account access, and comply with anti-money laundering requirements.
• Customer support: to respond to your queries, resolve account issues, and process requests for account changes or closures.
• Platform improvement: to understand how players use okjili and to improve performance, features, and user experience over time.
• Responsible gaming: to monitor activity patterns that may indicate problem gaming behaviour, in line with our obligations under our Responsible Gaming policy.
• Communications: to send you account-related notifications, security alerts, and platform updates. We will only contact you for marketing purposes if you have explicitly opted in.

4. Sharing Your Information

okjili does not sell, rent, or trade your personal data to third parties for their own marketing use. We may share your information with the following categories of parties only where it is necessary to operate the platform or meet legal obligations:

• Payment processors: Philippine payment service providers and e-wallet operators who process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Game technology providers: software providers who supply the games available in the okjili Game Lobby. These providers may receive gameplay data but not your full personal profile.
• Identity verification services: third -party KYC verification providers who assist in validating government-issued IDs and other documents you submit.
• Legal and regulatory authorities: where we are required by law, court order, or regulatory process to disclose information, we will do so. We will notify you where permitted by applicable law.
• Security and fraud prevention partners: service providers who help us detect and prevent fraudulent transactions and unauthorised account activity.

All third parties with whom we share your data are required to handle it in accordance with applicable privacy standards and to use it only for the purpose for which it was shared.

5. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterwards to meet legal, regulatory, and operational requirements. Specifically:

• Account and transaction records are retained for a minimum period required under applicable financial and anti-money laundering regulations.
• KYC documents are retained for as long as required by applicable law, even after account closure.
• Customer support communications are retained for a period sufficient to resolve any ongoing or potential disputes.
• If you request account deletion and there are no outstanding legal holds, your personal data will be deleted or anonymised within a reasonable timeframe.

6. Data Security

okjili implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our platform
• Secure, access-controlled server infrastructure
• OTP (one-time password) verification for account login and sensitive transactions
• Regular security reviews and monitoring of platform activity
• Strict internal access controls — only staff with a verified operational need can view your personal data

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe: use a strong, unique password and never share your login credentials with anyone else. If you suspect unauthorised access to your account, contact [email protected] immediately.

7. Cookies and Tracking

okjili uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how our platform is used.

We use the following types of cookies:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account.
• Analytical cookies: help us understand how players use okjili so we can improve performance and features. Data collected is aggregated and does not identify you personally.
• Preference cookies: remember your settings and preferences so you do not have to re-enter them each time you visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform.

8. Your Privacy Rights

As an okjili player, you have the following rights regarding your personal data:

• Right to access: you may request a copy of the personal data we hold about you.
• Right to correction: if any of your personal information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion: you may request deletion of your personal data, subject to legal retention requirements. Requests can be made by contacting [email protected].
• Right to withdraw consent: where we rely on your consent to process data (such as for optional marketing communications), you may withdraw that consent at any time.
• Right to object: you may object to certain types of data processing, including profiling for direct marketing purposes.

To exercise any of these rights, contact our support team at [email protected]. We will respond to requests within a reasonable timeframe. We may need to verify your identity before processing any request.

9. Children and Minors

okjili is strictly intended for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can take appropriate action, including account closure and deletion of any associated data.

10. Summary of Data We Collect and Why

11. Changes to This Policy

okjili may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. When we make material changes, we will post the updated policy on this page with a revised date at the top. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

We encourage you to review this page periodically. If you have any concerns about changes, contact our support team before continuing to use the platform.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way okjili handles your personal data, you can reach us at any time:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week

For general questions about your account, deposits, or withdrawals, you can also visit the FAQ page or the Withdrawal section for more information.